FAQ

Welcome to Madylle’s FAQ section. Below you'll find quick answers to the most common questions about shopping with us. If you need further help, our customer support team is just a message away.

1. When will my order arrive?

Our delivery timeframe includes both processing and shipping:

Processing time: 1–2 business days
Shipping time: 5-10 days business days

You can find more information in our Shipping Policy.

2. Do you offer free shipping?

Yes - shipping is completely free.

3. How can I track my order?

As soon as your order is dispatched, you’ll receive a confirmation email with a tracking number and a link to track your package.

4. What should I do if my item is damaged or incorrect?

If you receive a faulty, damaged, or incorrect item, let us know within 30 days of delivery. We’ll make it right by offering a replacement or full refund. Please check our Return & Refund Policy for full details.

5. Can I cancel my order after placing it?

If you would like to cancel your order please contact us at info@madylle.com. If order has not been shipped yet we will cancel it and issue a full refund. If order has been shipped you will need to follow the steps as mentioned above in the Step-by-step return process.

6. What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Return shipping is free in the case of defective or incorrect products. Learn more in our Return & Refund Policy.

7. How long does it take to receive a refund?

Once your return is received and inspected, we’ll issue your refund to the original payment method within 7 business days. Processing times may vary depending on your payment provider.

8. Do your products come with a warranty?

Yes, all purchases are covered by a 30-day quality guarantee. If anything’s wrong with your item, we’ll make it right.

9. How do I contact customer service?

You can reach us by email at info@madylle.com or through the contact form on our Contact Us page. We typically respond within 1–2 business days.

10. Do you ship internationally?

Yes. We currently ship to the United States and Canada.

11. Do you have a physical store?

Madylle is an online-only store. This allows us to offer timeless pieces at fair prices without the markup of retail locations.

12. Can I place a large or bulk order?

Yes! For business or group orders, please contact our support team to discuss your needs.

13. Can I exchange an item?

We offer exchanges only for defective or incorrect items. For other cases, we recommend returning the item and placing a new order. Full details can be found in our Return & Refund Policy.

Contact Information

Phone: +15104233810
Email: info@madylle.com
Business Address: Vivulskio g. 7, Vilnius, 03162, Lithuania
Customer Support: Monday to Friday, 9:00 AM – 6:00 PM
We typically respond within 1–2 business days.