Shipping policy

Note: Madylle is operated by EXON GROUP LTD, a UK-registered company. 
All orders are fulfilled and shipped from our warehouse in Canada.

Shipping Coverage

This shipping policy applies to customers located in Canada. At this time, we primarily focus on the Canadian market to ensure the fastest delivery times through our local fulfillment center.

Order Cutoff Time

  • Order Cut-Off Time: 5:00 PM (CST)

  • Orders placed before 5:00 PM will be processed the same business day. Orders placed after this time or during the weekend will be processed on the following business day.

Delivery Timeline

Below you will find the average delivery times for our packages:

  • Processing Time: 1 to 2 business days (Monday to Friday). This includes order verification, quality checks, and packaging.

  • Transit Time: 3 to 7 business days (Monday to Friday).

  • Estimated Total Delivery Time: 4 to 9 business days.

We ship all orders directly from our Canadian warehouse in Saint-Gabriel-de-Valcartier, QC.

Shipping Costs

We offer Free Standard Shipping on all orders within Canada. There is no minimum purchase requirement to qualify for free shipping.

Shipping Carriers

To ensure your package is delivered securely, we partner with trusted national and regional couriers, including:

  • Canada Post

  • FedEx Canada

  • Purolator

  • UPS

Taxes and Duties

Since we ship from within Quebec, Canada:

  • Sales Tax: Applicable GST/HST/PST will be calculated and added at checkout based on your province of residence.

  • No Customs Fees: Because your order is shipped domestically, you will not be charged any additional customs duties or international handling fees upon delivery.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your package’s progress through the carrier’s website or via our "Track Your Order" page.

Incorrect Address

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the shipping costs associated with re-sending the item.

Contact Information

If you have any questions regarding your shipment, our team is here to help:

  • Store Name: madylle.com

  • Email: info@madylle.com

  • Phone: +1 289 932 6508

  • Customer Support Hours: Monday to Friday, 09:00 to 17:00 CST

  • Business Name: EXON GROUP LTD

  • Warehouse Address: 310 Rue White, Saint-Gabriel-de-Valcartier, QC G0A 4S0, Canada