Refund policy
Last Updated: May 19, 2026
OVERVIEW
This website is operated by madylle.com, a brand of EXON GROUP LTD, a company registered in the United Kingdom. Throughout the site, the terms "we", "us," and "our" refer to madylle.com / EXON GROUP LTD. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. A breach of any of these Terms will result in the immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online. These products may have limited quantities and are subject to return or exchange only in accordance with our Refund & Returns Policy. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.
SECTION 6 – ORDER CANCELLATIONS
Once an order is placed, we begin processing and fulfillment immediately. As a result, we are unable to accept order cancellations after purchase. Please review your order carefully before completing checkout. If you have received an item that is defective, damaged, or incorrect, please refer to our Refund & Returns Policy.
SECTION 7 – RETURNS AND REFUNDS
We offer a 30-day return window from the date you receive your product(s). Returns are accepted for unused items in original condition and packaging, with proof of purchase. Certain items are final sale (see our full Refund & Returns Policy for exceptions). To initiate a return, contact us at info@madylle.com. Returns sent without prior authorization will not be accepted. Full details, including the refund process, exchange eligibility, and shipping responsibilities, are outlined in our Refund & Returns Policy.
SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. If we change or cancel an order, we will attempt to notify you via the email and/or billing address provided at the time of purchase.
SECTION 9 – USER COMMENTS AND FEEDBACK
If you send creative ideas, suggestions, or other materials to us, you agree that we may, at any time and without restriction, use those submissions. We are under no obligation to maintain comments in confidence or compensate you for them.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
SECTION 11 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any international, federal, provincial, or local regulations; to infringe upon our intellectual property rights; to harass, abuse, or discriminate against any party; to submit false or misleading information; or to upload viruses or malicious code.
SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. In no case shall madylle.com, EXON GROUP LTD, our directors, or employees be liable for any injury, loss, claim, or direct/indirect damages arising from your use of the Service or products purchased through this site.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold harmless madylle.com and EXON GROUP LTD from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or rights of a third party.
SECTION 14 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision shall be severed from the Terms without affecting the validity of the remaining provisions.
SECTION 15 – GOVERNING LAW
These Terms of Service and any separate agreements are governed by and construed in accordance with the laws of Canada, where all orders are fulfilled and shipped. EXON GROUP LTD is incorporated in the United Kingdom; however, for the purposes of consumer transactions on this site, Canadian law governs. Any disputes shall be subject to the jurisdiction of the courts of Canada.
SECTION 16 – SHIPPING
All orders are fulfilled and shipped from our warehouse in Saint-Gabriel-de-Valcartier, QC, Canada. We currently ship within Canada only. Estimated delivery times and tracking information are provided upon dispatch. For full details, please review our Shipping Policy.
SECTION 17 – CONTACT INFORMATION
For any questions about these Terms of Service, please contact us:
- Store: madylle.com
- Email: info@madylle.com
- Phone: +1 289 932 6508
- Support Hours: Monday to Friday, 09:00–17:00 CST
- Corporate Office: EXON GROUP LTD, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
- Fulfillment Warehouse: 310 Rue White, Saint-Gabriel-de-Valcartier, QC G0A 4S0, Canada