Privacy policy

Last Updated: May 22, 2026

This Privacy Policy describes how madylle.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us regarding the Site (collectively, the "Services"). This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

1. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources depending on how you interact with us.

Information We Collect Directly from You

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment confirmation, and phone number.
  • Account information: Username, password, and security questions.
  • Customer support information: Information you choose to include in communications with us (e.g., via email).

Information We Collect about Your Usage

We automatically collect usage data through cookies and similar technologies, including device information, browser type, IP address, network connection details, and how you navigate our Site.

Information from Third Parties

We obtain information from service providers who assist in operating our store, including Shopify (e-commerce platform) and payment processors (who handle payment data securely — we do not store full credit card numbers).

2. How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, and manage returns and exchanges.
  • Marketing and Advertising: To send promotional communications. You may opt out at any time.
  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.
  • Communication: To provide customer support and improve our service.

3. Cookies

We use cookies to power our store, remember your preferences, and run analytics. You can manage cookie settings through your browser; however, blocking certain cookies may impact site functionality. A cookie consent banner on our site allows you to accept or decline non-essential cookies.

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Service Providers: Third parties who perform services on our behalf, such as shipping carriers (e.g., Canada Post), IT management, and data analytics providers.
  • Legal Compliance: To comply with applicable legal obligations or to protect our rights and the safety of our users.

We do not sell your personal information to third parties.

5. Security and Retention

We take reasonable precautions and follow industry best practices to protect your personal information. No security measures are perfect, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to maintain your account, provide Services, or comply with legal requirements under PIPEDA.

6. Your Rights Under PIPEDA

As a Canadian customer, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Request that we update inaccurate or incomplete information.
  • Withdraw Consent: Opt out of marketing communications or data processing at any time.

To exercise any of these rights, contact us at info@madylle.com.

7. Cross-Border Data Transfers

As our store is operated using global platforms such as Shopify, your information may be processed outside of Canada. Where this occurs, we ensure that comparable privacy protections are applied in accordance with PIPEDA requirements.

8. Contact Information

For questions about our privacy practices or to make a data request:

  • Store: madylle.com
  • Email: info@madylle.com
  • Phone: +1 289 932 6508
  • Support Hours: Monday to Friday, 09:00–17:00 CST
  • Company: EXON GROUP LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Warehouse: 310 Rue White, Saint-Gabriel-de-Valcartier, QC G0A 4S0, Canada